Frequently Asked Questions
Everything you need to know about your next nightmare-fueled transformation.
How long does shipping take for masks and costumes?
Most in-stock items ship within 24-48 hours. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout for those last-minute haunt needs.
What is your return policy on wearable items?
Due to the seasonal and personal nature of our products, costumes and masks must be returned in their original, unopened packaging within 14 days of delivery. Used or modified items cannot be returned.
How do I care for my professional latex mask?
To preserve the life of your latex mask, clean it with a damp cloth and mild soap after use. Store it out of direct sunlight on a wig stand or stuffed with acid-free paper to maintain its shape.
Do you offer international shipping?
Yes, we ship our horror apparel and props worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.
Are your costumes true to size?
Each product page includes a specific size chart. We recommend measuring yourself carefully and, if you are between sizes, opting for the larger size to ensure a comfortable fit for layering.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout.